Support for the TJBot mobile app.
Get help setting up your TJBot robot, connecting Wi-Fi, managing lessons, and checking your child's learning progress.
Contact Support
Email us with your device model, app version, iPhone model, iOS version, and a short description of the issue.
Email supportTypical response time: 1-2 business days.
App Details
- App name: TJBot
- Platform: iPhone and iPad
- Version: 1.0.0
- Bundle ID: net.jasonle.tjbot
Common Help Topics
Pairing your robot
Keep the robot powered on and close to your phone. Make sure Bluetooth is enabled, then follow the in-app setup steps to find and pair your TJBot device.
Connecting Wi-Fi
Use a stable home Wi-Fi network and enter the password carefully. If setup fails, restart the robot and try again near your router.
Camera permission
The app may use the camera to scan setup codes during pairing. You can manage camera access in iOS Settings.
Microphone and speech permission
Voice features help the robot understand lesson interactions. You can manage microphone and speech permissions in iOS Settings.
Lessons and progress
Parents can browse supported lesson content, send lessons to the robot, and view recent learning progress when the robot and app are connected to TJBot services.
Account or privacy requests
For account help, data access, or deletion requests, contact support from the email address used with your TJBot account.
Before You Contact Us
- Update TJBot to the latest App Store version.
- Restart your iPhone or iPad.
- Restart the TJBot robot.
- Confirm Bluetooth, Wi-Fi, microphone, speech recognition, and camera permissions are enabled when needed.
Safety and Privacy
TJBot is designed for parent-controlled setup and child-friendly lessons. The app does not provide public social networking, open messaging, or third-party advertising.